I'm being invoiced for sales that have been cancelled or not paid for.
Yesterday I paid my invoice. Usually I do this without checking it because it seem about right. This time it didn't, so I did check it and it was full of sales that, with one exception, where either canceled or been marked as not paid for. Is this right? I still have to pay when other people decide to mess me around or waste my time?
Re: I'm being invoiced for sales that have been cancelled or not paid for.
Quote:
Originally Posted by
Fudbucket
Yesterday I paid my invoice. Usually I do this without checking it because it seem about right. This time it didn't, so I did check it and it was full of sales that, with one exception, where either canceled or been marked as not paid for. Is this right? I still have to pay when other people decide to mess me around or waste my time?
There is a procedure for claiming back FVFs when a buyer does not pay. Look at the After Sale section of eBid Help.
In the case of cancellations it will depend on who does the cancelling. If the buyer cancels the procedure is the same as for non-payers but if you, as seller, cancel the sale you will need to contact eBid support.
Re: I'm being invoiced for sales that have been cancelled or not paid for.
Thanks Tony, but you would think E-bid would have pointed this out about 13 years and approximately 60 non payers ago. Found the appropriate claim thing, now I've just got to figure out what the correct ASL entry is. I'll try yes please and see if that does anything.
Re: I'm being invoiced for sales that have been cancelled or not paid for.
Quote:
Originally Posted by
Fudbucket
Yesterday I paid my invoice. Usually I do this without checking it because it seem about right. This time it didn't, so I did check it and it was full of sales that, with one exception, where either canceled or been marked as not paid for. Is this right? I still have to pay when other people decide to mess me around or waste my time?
I have a couple of buyers who say please cancel this bid as I already have it, and if it is a multiple invoice, I say of course, I will adjust your final invoice so it is not included, but that will be reduced by your bid, less Ebid's seller charge to me. If this is not suitable, then please contact Ebid yourself to have the bid cancelled.
It seems to work except one buyer who tends to bid first and think second who may have 3 or 4 cancellations in an invoice of a dozen items. He doesn't care about the extra few pence for cancellation, but it is a lot of work for me.
