Fraudulant Buyer

A buyer purchased an item on January 18. Item was sent. Haven't had any contact with buyer since transaction was completed. In April I was notified a case had been opened; the buyer was requesting a refund which was recently granted. How do I open a fraud case against her? Thanks.

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Originally Posted by greatlakestate

A buyer purchased an item on January 18. Item was sent. Haven't had any contact with buyer since transaction was completed. In April I was notified a case had been opened; the buyer was requesting a refund which was recently granted. How do I open a fraud case against her? Thanks.

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Not sure about US law, but in UK if you have not posted with proof of delivery, then an allegation of not received is your responsibility

If it was a Paypal payment then you need to take it up with them.