Feebay NOTICE PROCEDURAL WARNING
starlady22 regarding your post 492. I wish I had read it sooner. I got involved in feebay on the discussion regarding the changes to feedback. I took a lot of flak for my posts from, as you say the clique, and allowed myself to be drawn into an argument.
They (the clique) reported my posts which were a lot more subdued than the abuse levelled at me. Anyway they reported enough of them for feebay Community Team to send me a NOTICE PROCEDURAL WARNING. It basically means they're threating to suspend my account.
I also had a go at feebay (who hasn't) and suggested everyone stops listing until their hair-brained policy is changed, so perhaps that had more to do with it than those who reported my posts..Either way it's a madhouse over there at the minute, if it was on the streets the riot police in full battle dress would be out in force...I wish I had the guts to unregister and close down my account with feebay, I'm standing on the edge but just can't get the courage to jump. Perhaps if they suspend me they that may just do it. regards rosiemac
Bad Customer Service Is An Understatement!
Quote:
Originally Posted by
rosiemac
"They (the clique) reported my posts which were a lot more subdued than the abuse levelled at me. Anyway they reported enough of them for feebay Community Team to send me a NOTICE PROCEDURAL WARNING. It basically means they're threating to suspend my account."
Been there done that got the tee shirt. Anything that even remotely could be bad PR for FEE-bay is reason to suspend.. Warning: this is a horror story...
If you're a power seller they'll even call you and threaten you saying that it is in violation of their Terms Of Service, and if you argue they'll talk like a broken record that we'll suspend your account, continue to argue and actually prove your point they go for the sweets...
:eek: Warning: this MAY push you over the edge... :eek:
"Sir, Continued violations of our TOS will result in loss of your power seller status and indefinite suspension of your ebay and paypal accounts... According to our records last year your gross sales were $XXX,XXX.XX please be advised that we are authorized to report sales in excess of $10,000 a year to the IRS. Please cease and desist these violations or we will cancel your account and pursue legal action against you."
My response to this was... As far as IRS goes I PAY MY G.D. TAXES, And I PAID YOUR G.D. PAYCHECK with the $3X,XXX.XX worth of FEES i wrote off last year! So SHUT UP AND STOP THREATENING ME! THIS IS NOT how to treat your customers!
Think I'm gonna be listing next week. Or ever again?
:mad: FAT CHANCE! :mad:
*CLICK*
So what did they do? Sent me a 10% off coupon about 10 minutes later.. stating....
"we are sorry about your recent bad experience on an eBay transaction, please use this coupon on any item on eBay from now till June 10 2008"
Nice, threaten to sue me AND sick the IRS on me- then expect a coupon that has a max value of $100 to keep me as loyal customer... :rolleyes:
:mad: FAT CHANCE! :mad:
Ebay - Business incompetence
Hi..am recent member of eBid having almost timed out with eBay. I agree with Gorgeousuk and there is more I know. I have experienced some 6 years of fairly strong business using eBay/Paypal. When selling/buying goes wrong, eBay (and certainly Paypal) via Customer Help appears to provide a minimal response and is often evasive. Provision of lengthy weak advice, generally placing onus on complainant to solve. The statements that appear in their unmaintained policies plastered on their website seem positively supportive. In the event they are not much use. eBay give little in my view and simply avoid issues whenever they can. It is business process failure, if indeed processes exist? The UK Turbolister failure (shipping) last week is an example of recent process failure. eBay failed to respond properly to concerns voiced about it on their bulletin boards. Email response from Customer Help was outside their 48 hour limit and largely incorrect. Maybe that needs changing to 72 hours.
Its certainly business incompetence at first sight, but behind that it has to be a carefully managed method of mass money gathering for minimal effort.
Feedback (FB) changes...eBay changes much and often, why not that also? Like much of eBay its a system that appears to be difficult to administer. View their explanation and ask yourself if you or a body you know could do it, I mean properly. Their evasive performance in the past and lack of site wide management tells me that this latest idea will not adequately fix the original problem.
I don't have a solution for FB, other than don't use complicated systems incorporating poor resources to do it. If you purchase/sell using Distance Selling of any kind you are at risk of loosing your money/goods. This FB thing can only guide you to a decision and you are soley responsible for that decison. Using their FB data...I wonder? Government legislation and eBay nonsense will not guarantee that the outcome is good. Government departments do little about such problems, so why should eBay...or anybody? Would you take eBay to court for 100 bucks or so, and do they know something about that?
I have complained to eBay many times about their system and some of their Customers. No doubt some have complained about me. Most of it though to little effect. I do object to an organisation such as eBay enforcing rules as they and their close supporters think fit. Answer to that is leave them, go elsewhere and if you are a seller get your own selling website going.