I'm going to try & pull together some of the other posts which broadly relate to this, & maybe between us we can come up with some suggestions for the guys.
Registration - & putting new accounts on hold.
http://helpdesk.ebid.net/showthread.php?t=97888
New members often find their account put on hold soon after joining & don't understand the reasons.
If there is a minor problem with the new member's address, telephone number, or they have opened multiple accounts, (I don't mean a banned member trying to open another account).
Instead of preventing them from doing anything & possibly losing a future valuable member why not.
Review how the whole Buddy Point System works when it comes to new members getting sign ups. If we want them to get new members to join, don't suspend them for doing it!
- Send them an email pointing out the problem, with a timescale to resolve it for instance 2/3 days.
- Restrict their account so they may only bid on a small number of items until the problem is resolved, that way if they joined just to bid on a certain item, they still can. (Give sellers the option to refuse or cancel a bid by a restricted member if they wish)
Dropshipping.
http://helpdesk.ebid.net/showthread.php?t=98552
As dropshippers do not actually have the goods, they frequently state in their listings things like "Item may not be in stock when you bid" & other phrases like that. Fair enough, but it can be very annoying to think you've bough something & find you haven't, so I suggest that it's made a requirement that all dropshippers need to declare they are dropshipping on each listing, & an explanation of what dropshipping is added to the FAQ's
Listing Violations
1) Multiple Identical listings
I know it's against the listing rules (which many don't bother to read) & eBid will remove them if they are reported but would it be possible to have a reminder box popup if someone uses list similar item & doesn't change the title or the photo, to help cut down on these?
2) Items in the wrong category.
There is at least 1 category full of listings that don't belong there that has been mentioned on the forums, & nothing has been done about it.
They may well have been placed in the wrong category because of changes in the spreadsheet, can't support move them?
http://uk.three.ebid.net/perl/main.cgi?type1=a&type2=a&categoryid=804&mo=subcate gory
http://helpdesk.ebid.net/showthread.php?t=94492
3) Misuse of the "Other" Sub-Categories.
http://helpdesk.ebid.net/showthread.php?t=98552
There seem to be a large number of listings placed in the "Other" sub-category, when there is a correct category for them. A nightmare if you like to browse.
Most of these seem to have been made using the spreadsheet, would it be possible to cap the number of listings uploaded into an "Other" Sub-Category at any one time?
High Value Items from New/0 Feedback Sellers.
http://helpdesk.ebid.net/showthread.php?t=98110
Gazza have you got anywhere on this yet? There still seem to be too many threads by newbies who have been ripped off.
Maybe the seller would not only have to have a certain positive feedback amount, but should have also been an active member of eBid for a set period, before they can list in certain categories.